Comments on: The single most important factor in FreshBooks’ phenomenal success – with Mike McDerment, CEO

By: classroom thermostat

classroom thermostat — Wed, 16 Feb 2011 08:55:34 +0000

If you're a FreshBooks (online invoicing service) user, you know how obsessive these folks are about customer service.

By: Faheem Moosa

Faheem Moosa — Tue, 13 Apr 2010 23:19:59 +0000

Totally with you there, Tim. Providing great customer service is a foolproof
way to compete with established competitors. Not to mention all the word of
mouth it generates.

By: Tim Bourquin - MemberCon.com

Tim Bourquin - MemberCon.com — Tue, 13 Apr 2010 16:33:42 +0000

Good interview. I'm glad to hear they put such an emphasis on customer service. That's where they can really eat Quickbooks lunch.